What is the function of predefined case teams in Salesforce?

The function of predefined case teams in Salesforce primarily serves to facilitate joint advising. In the context of Salesforce Education Cloud, case teams allow multiple advisors or staff members to collaborate on student cases more effectively. By establishing predefined case teams, institutions can ensure that all relevant stakeholders are involved in the advising process, enabling them to share insights, updates, and recommendations regarding individual students.

This collaboration is crucial in educational environments where students often require support from various departments or advisors. With predefined case teams, each member can have defined roles and responsibilities, leading to a more coordinated approach in addressing student needs. By bringing together different experts, case teams help enhance the overall student experience through comprehensive support.

The other options, while relevant within the broader context of educational tools, do not directly associate with the specific functionality of case teams in Salesforce. Tracking email campaigns relates to marketing outreach, managing student enrollments pertains to administrative tasks, and integrating Student Information System (SIS) records involves data handling rather than team collaboration. Therefore, the focus on advisement and collective support is what makes the first option the correct answer.