Which function in Salesforce is best suited for managing student records without EDA?

The function that is best suited for managing student records without using the Education Data Architecture (EDA) framework is service management. This is because service management encompasses various features that can be utilized to oversee student interactions, track their progress, and manage any inquiries or services related to their educational journey.

Service management focuses on helping organizations provide quality support and resources to their clients, which in this context refers to students. It enables tracking of student support requests, managing follow-ups, and delivering solutions or services necessary for their academic success. This holistic view aligns closely with the needs of educational institutions looking to ensure students receive appropriate guidance and support throughout their studies.

Other options, such as lead management, account management, and opportunity management, generally pertain to sales processes or dealing with prospects and established customers rather than explicitly addressing the unique requirements of student records and services in an educational environment. Consequently, they would not provide the same level of functionality needed for comprehensive student record management.