Which of the following describes ownership skew?

Ownership skew refers to a situation in a Salesforce environment where a single user is assigned ownership of an excessive number of records compared to other users. This can lead to challenges in data management, performance issues, and difficulties in collaboration, as the concentration of record ownership may create bottlenecks in processes that rely on user access and contributions.

For instance, if one user owns a significantly disproportionate share of records—such as leads, contacts, or opportunities—this could impact system performance and reporting. Organizations aim for a more equitable distribution of record ownership to enhance operational efficiency and facilitate smoother workflows.

The other options do not accurately capture this concept:

• Grouping multiple accounts under one owner does not inherently create ownership skew unless the volume is excessive compared to other users.
• A balance of records among all users describes an ideal state, contrary to the notion of ownership skew, which indicates an imbalance.
• Account data replication pertains to the duplication of data across different platforms or systems, which is unrelated to ownership distribution.

Thus, the identification of a large number of records owned by one user accurately encapsulates the definition of ownership skew in the context of Salesforce data management.