Which tool is used to manage email from both Outlook and Gmail within Salesforce?

Salesforce Inbox is specifically designed to enhance email productivity by integrating both Outlook and Gmail directly with Salesforce. This tool allows users to manage their email communications seamlessly within the Salesforce interface, which helps in improving the visibility of email interactions alongside other customer data. It provides features such as syncing emails to Salesforce records, accessing Salesforce data within the email client, and tracking emails, making it an invaluable asset for users looking to streamline their communication processes.

The other options do not offer the same email management capabilities. Pardot is primarily focused on marketing automation and lead generation rather than email integration with those specific clients. Files Connect is geared towards file management and accessing external storage services rather than handling email. Third-party ETL tools are designed for data extraction, transformation, and loading, and do not provide email management functionalities with Outlook and Gmail. Thus, Salesforce Inbox stands out as the appropriate choice for this purpose.